1. Customer may cancel its order by giving us notice of cancellation within 14 calendar days of receiving their original order. GPMODELING.SHOP allows our customers to return any faulty products, incorrectly shipped products or cancel order and return those products that for any reason customer does not want (although this last case does not apply to products served "on demand"). Such notice should be given by emailing to the Customer support to the e-mail address, such as: email@example.com
If customer is cancelling because of any problem with the goods, we ask him to notify us of the problem at the time of cancellation.
If the return is accepted, within 3 days we’ll send our customer instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
Customer can activate a return by delivering the order to an GPMODELING.SHOP warehouse in Italy, 81100, Caserta (CE), via Carlo Santagata, n.24.
2 Once customer has requested a return, he has an additional 5 calendar days to return the products by post or courier service at the customer's choice. The shipping costs will be at customer's expense.
The paper documentation customer received with his order, including the delivery note, must be included in the package.
The package should be send to our warehouse located at the following address: GPMODELING.SHOP, Carlo Santagata street, n. 24, Caserta (CE), Italy, 81100.
We recommend that customer chooses a traceable delivery service, so that he can track his shipment at all times.
GPMODELING.SHOP is not responsible for the loss, damage of goods sent by the customer in this method.
3. We also provide customers with the opportunity to return the goods to GPMODELING.SHOP by the DHL courier partner service at special rates, agreed with DHL company. In order to use this option to return the goods, the customer must inform GPMODELING.SHOP in the return request about the intention to return the goods using this method. This request should be given by emailing to the Customer support to the e-mail address, such as: firstname.lastname@example.org
If it is possible to activate this return method, we will send the customer a confirmation letter with information about the timing of the return and a Return shipping label.
When choosing this method of return, the customer does not pay shipping costs when sending the goods. Shipping charges will be deducted from the total amount returned to the customer after return confirmation.
The customer should prepare the package according to the instructions sent out by GPMODELING.SHOP, print the Return shipping label and put it in to the package. The paper documentation customer received with his order must be included in the package.
4. If the product or the order is faulty or incomplete, customer should get in contact with GPMODELING.SHOP beforehand within within 4 calendar days of receipt at email@example.com, so GPMODELING.SHOP can claim the manufacturer and send him the necessary parts to get a perfect quality product/ order.
5. Returned items must reach our warehouse in perfect mint conditions and with unopened and undamaged original packaging, and will be replaced by similar products, if customer asked about it, or refunded on the payment method that customer used to place the original order.
6. As soon as the return is delivered to our warehouse, the Customer Support Department will carry out the appropriate checks. After the positive outcome of the quality control, GPMODELING.SHOP will send customer an email to confirm the return and the arrangement of the refund. Within 3 – 15 calendar days customer will be able to verify the crediting of the sum on the payment method used in the purchase phase.
7. Customer can also request the return of products purchased with a Gift Card.
8. Shipping or returns costs cannot be refunded, except when the return is caused by a processing mistake on our side or defects.
9. If returned products didn't arrive to our warehouse in perfect conditions, a partial refund will be made according to their state.
10. Unfortunately, we cannot accept returns on Special Order items. Any item we have listed as Special Order can not be returned for a refund. On ordering those items, we order they especially on customer behalf from the manufacture and therefore are not returnable.
11. Unfortunately, we cannot accept returns of model cars, created by GPMODELING designer Galotta Pasquale. These products are exclusive works, created in a single unique copy at the customer’s request.
12. We also do not accept returns for hazardous materials, flammable liquids, or gases and Gift Cards.
13. If customer has notified GPMODELING.SHOP of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
We will not be liable to customer for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to customer by way of compensation other than any refund we make under these conditions. This does not affect customer statutory rights as a consumer, nor is it intended to exclude our liability to customer for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
14. As stated above all return will be requested and validated beforehand by GPMODELING.SHOP Customer Service. You can always contact us for any return question at firstname.lastname@example.org
For more information read our Terms of Sales and Conditions of Use