There is no need to notify us prior to sending your return back. You may cancel your order after giving us notice of cancellation within 14 calendar days of receiving your order. Such notice should be given by emailing to the Customer support to the e-mail address: firstname.lastname@example.org.
If the return is accepted, within 3 days we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once you have requested a return, you have an additional 5 calendar days to return the products by post or by courier service at yours's choice. The shipping costs will be at yours's expenses. The paper documentation you received with your order, including the delivery note, must be included in the package.
The package should be send by post or deliver by customer to our warehouse, located at the following address: GPMODELING.SHOP, via Carlo Santagata, n. 24, Caserta (CE), Italy, 81100.We recommend you to choose a traceable delivery service, so that you can track your shipment at all times.
GPMODELING.SHOP is not responsible for the loss, damage of goods sent in this method. We also provide you the opportunity to return your order by the DHL courier partner service at special rates, agreed with DHL company. In order to use this option to return the order, we ask you to inform GPMODELING.SHOP in the return request about the intention to return the goods using this method. This request should be given by emailing to the Customer support to the email address: email@example.com.
If it is possible to activate this return method, we will send you the confirmation letter with information about the timing of the return and a Return shipping label. When choosing this method of return, you do not pay shipping costs when sending the goods.
Shipping charges will be deducted from the total amount returned to you after return confirmation.To learn more about the return policy, see our full return policy on our website.
Please, note, that shipping or returns costs cannot be refunded, except when the return is caused by a processing mistake on our side.